Support
Getting help
Email us at info@zporti.com and we will get back to you. Tell us your username and the device and app version you are using — it lets us find the problem far faster.
You can also reach us through the contact form on zporti.com.
Account and data
You can review consent settings, request a copy of your data, and request account deletion from Privacy controls inside the app.
Step-by-step deletion instructions are on the Data deletion page. Deleting your account removes your profile, predictions, and coin balance; coin balances have no monetary value and are not refundable.
Purchases
Coin purchases are handled by the App Store or Google Play on mobile, and by our payment provider on the web. Refund requests for mobile purchases are handled by the store you bought through, under that store’s refund policy.
If coins you bought have not appeared in your balance, contact info@zporti.com with your receipt and we will reconcile it.
Reporting a problem
To report a bug, a scoring dispute, or another user’s behaviour, email info@zporti.com with as much detail as you can, including screenshots where relevant.